Refund & Cancellation Policy

Where JooDesk offers paid subscriptions, an order will be processed according to the applicable checkout disclosures and payment-provider procedures.

A payment attempt, pending transaction, payment screenshot, or browser success message alone may not establish that a payment has been successfully verified by JooDesk.

Subscription access, where offered, will be governed by the applicable order and the actual subscription activation process.

If a payment appears to have been deducted but the order or subscription is not confirmed, contact JooDesk Support with the relevant transaction reference. Do not send passwords, payment PINs, CVVs, or full card details.

Where recurring paid subscriptions are offered, the applicable checkout or subscription terms will explain the billing interval, renewal arrangements, and available cancellation method.

If self-service cancellation is available, customers may use the designated account settings or subscription-management interface. Otherwise, customers may contact JooDesk Support for assistance.

Where cancellation stops future renewal, access during an already-paid billing period will depend on the applicable plan terms and the actual service arrangement. Cancellation does not automatically mean that a payment already made will be refunded.

JooDesk will communicate any material cancellation conditions before or when they become binding, where required by law.

Cancellation requests will be handled in accordance with the applicable subscription agreement, payment-provider requirements, and applicable law.

Refund requests will be reviewed individually, taking into account the transaction, the applicable plan terms, the reason for the request, the status of the service, and applicable legal requirements.

Circumstances that may warrant investigation include:

• Duplicate payments: Multiple confirmed charges for the same order or subscription.
• Unsuccessful or incomplete orders: A payment appears to have been deducted but no corresponding order or subscription was confirmed.
• Verified technical issues: A material technical problem prevented the purchased service from being provided as agreed, and the issue could not reasonably be resolved.
• Unauthorized transactions: A customer reports a transaction they did not authorize.
• Other legally recognized grounds: Any circumstance in which a refund or other remedy is required under applicable law or an applicable agreement.

A refund is not automatic merely because a request has been submitted. JooDesk may request reasonable information necessary to verify the transaction and assess the request.

Any denial of a refund remains subject to applicable statutory rights and remedies.

If you believe that you have been charged more than once for the same order, contact JooDesk Support with the transaction references and relevant receipt information.

JooDesk will investigate the available payment records and, where a duplicate charge is confirmed, arrange an appropriate correction or refund through the relevant payment process, subject to verification and applicable law.

Where a payment is pending, reversed, or still being processed by the payment provider or bank, the final outcome and timing may depend on that provider's procedures.

JooDesk will not represent an unverified transaction as a confirmed duplicate or promise an immediate refund before the transaction has been checked.

Any free trial, introductory offer, upgrade, downgrade, billing adjustment, or promotional offer will be available only where expressly offered and confirmed through the applicable commercial flow.

Trial duration, eligibility, payment requirements, renewal after a trial, and cancellation deadlines will be disclosed before the customer becomes bound by the relevant offer.

If plan changes are offered, the applicable confirmation screen or written terms will explain any immediate charge, credit, adjustment, new billing period, or change in service limits.

Do not assume that a free trial, prorated credit, or automatic refund is available unless the relevant offer or applicable law provides for it.

Where a refund is approved, JooDesk will generally seek to process it through the original payment method or another lawful method agreed with the customer, subject to the payment provider's capabilities and applicable requirements.

The time required for a refund to appear in a customer's account may depend on payment verification, the payment processor, the card issuer, the bank, or other financial institutions.

JooDesk will communicate a specific processing estimate only where it can reasonably support that estimate. No fixed processing period is promised by this policy.

If an approved refund appears to be delayed, the customer may contact Support with the relevant transaction reference.

Customers may contact JooDesk Support to seek clarification or resolution of a billing issue. This can help identify duplicate charges, pending payments, or order-verification problems.

Contacting Support is not a condition for exercising a legal right or contacting a bank, payment provider, card issuer, consumer authority, or other competent body where permitted by applicable law or payment-provider rules.

JooDesk may investigate suspected fraudulent transactions, preserve relevant records, and take proportionate steps to protect its services and customers, subject to applicable law and payment-provider requirements.

No customer will be penalized merely for making a genuine complaint, reporting an unauthorized transaction, or exercising a lawful dispute right.

This policy operates alongside the JooDesk Terms of Service, Privacy Policy, applicable plan-specific terms, and mandatory legal protections.

If a provision of this policy conflicts with a non-waivable legal right, the applicable legal requirement will prevail.

JooDesk may update this policy to reflect changes to its Services, payment procedures, business operations, or applicable law. The “Last Updated” date will be revised when changes are made.

Where required by law or an applicable agreement, JooDesk will provide appropriate notice or obtain consent before a change becomes binding.

A policy update will not retroactively remove rights that have already accrued or override a binding agreement unless legally permitted.